Retrieve info from Context Service Gadget Control - Pod

[Lili Chan]

hi there,

Can I ask is it possible to retrieve or export the POD Activity Link out to another application or to a file ?

I saw the below in the Gadget SDK.

These examples show how to display a POD using enumerations with:

• Customer ID
• POD activity link
• POD source email
• POD source phone number

Display a pod with both specified customer ID AND activity link.

const params = {
  customerId: "ed526094-368d-42fe-a587-8d17475b16f4",
  Context_POD_Activity_Link: "http://example.com/1234"
};
GadgetControl.showPodByQuery(params, GadgetControl.SEARCH_OPERATIONS.AND);

Rgds,


[vchhabra · Accepted solution]

Hi,

You can use the Java SDK to read/write any field in the POD. The Gadget Control SDK currently is available to show information in CS Gadget in Finesse. In future, we may expand it to provide additional functionality within Finesse container.

regards,

Vikram