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Hi, I can change the agent status (ex, Login) using postman but no luck with Python. Can I have a Python sample to post XML (LOGIN)? There are many samples to GET using Python and able to GET the user status but no luck the POST syntax with Python. *...

All - I have to show different call variable Layout based upon Workflow condition(inbound \ outbound).I have verified document, it was mentioned to create HTTP action with layout name in  "user.layout",what would be URL suppose to be configured in HT...

Hi everyone:we had CM upgraded to 11.0(1) on 3 months ago, Finess also upgraded to 11.0(1)client running Finess on IE10, but client report when they open any word/Excel file, Finess session on IE will be closed randomly.Has anyone experienced same is...

Hello! Since most modern web frameworks have adopted ES6 as their primary means/syntax for development, I was wondering if Finesse and JabberSDK work inside of ES6 classes and will they be compatible with a library like React?

I was able to use the Java SDK and extend the Cisco.base.customer fieldset. However, I cannot see that field in the Finesse Gadget. Is it possible to update the fields the Gadget displays and allows you to edit?Thanks,Jeremy

When I start up Pidgin and configure it as per the for a user "Getting Started" Guide belowhttps://learninglabs.cisco.com/lab/finesse-basic-user-rest-apis-with-xmpp-events/step/1Pidgin receives the notifications correctly.However, by logging in Pidgi...

I am looking for information on migrating from CAD to UCCX. I have two teams set up in UCCX currently and want to migrate the smaller team first. I am already running 10.6 mixed-mode, but am curious about two things:1. Has anyone used the Finesse mig...

Hello,I actually coded a basic Windows Application to display agent status in the System tray (icon Green/Red/Black depending on the status). My client wanted to see the status without going back on Finesse web page...This status is read through Fine...