[RONA] Agent Information of Ringing Phone

[warrant]

We use RONA scenario.

At this time, I would like to make log for agent that doesn't answer the ringing phone. ( My customer want to know who are lazy.)

If possible, Agent Id, Agent's SkillTargetID, anything is OK.

Is there method for those? Help me!!!!

[#2]

AFAIK this might not be possible. I am not sure if logging facilities are available for agents that are not answering the phone.

[adignan]

IPCC Express or Enterprise?

[warrant]

Wee user IPCC Enterprise (6.0)

[adignan]

Yes, run the Agent > By Skill Group > Agent consolidated Daily report in Webview. Or, Skill Groups > Base > Skill Group Consolidated Daily Report. They will both give you the number of "Redirect no answer" calls which are your RONA calls.