Router log viewer not working

[Kane Smith]

Hi guys,

I have ICM 11.5, CCM 10.5, CVP 11.5, Finesse 10.5.

Calls are routed correctly and agents are selected as required. Emsmon shows incoming calling and called numbers, label plus correlation ID, agent selected etc. However, the router log viewer tool is blank. I clicked disconnect, connect, and even rebooted ICM servers, but there is no change. This is a fairly new ICM installation and router log viewer has never shown any calls. Any ideas?

[Sasikumar Divvela · Accepted solution]

you are hitting below bug

CSCvb89825    Router Log Viewer does not display routes or errors

there is an ES available on 11.5(1) for this . please check the defect for more details

[bill.king1]

That link didn't work for me, but the bug ID is good, here's the link that did. You can also do it without the ES I believe?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb89825/?referring_site=ss

[Sasikumar Divvela]

yes, there is a work around , but every time router restart you need to perform this operation again (given in defect) 

[Kane Smith]

Not sure which ES you mean. I couldn't find anything on CCO. I already have version 11.5(1). Can you send me a link?

The bug ref shows that the fix was to change the depth value in the registry from the default of "64" to any other value.

ICM\<instance>\RouterA\Router\CurrentVersion\Configuration\Log\Depth

Its working for me now. Thanks for your help Sasikumar.

[Sasikumar Divvela · Accepted solution]

Here you go.

https://software.cisco.com/download/special/release.html?config=9143aca3942ae0ac43eed315b532dac0

[Kane Smith]

Got it, thanks!