Routing calls to two different application, utilizing one script

[Yort Mantup]

Working on a project to merge two call centers.  They want to keep the branding.  

Company A

Company B

Calls to Company A Toll free number will hear a greeting "thank you for calling company A...."

Calls to Company B will also have it's own greeting.

CSR's for company A will have a high skill (Company A) and a low skill (Company B).

CSR's for company B will have a high skill (Company B) and a low skill (Company A).

so each will back the other.  I also need to identify to the CSR what Company the call came to.  I plan on doing that by assigning a separate call control group for each and having that information in the description field.

Do I use two separate scripts by routing in CUCM the TF number for each business to the corresponding trigger. Then Tagging the CSQ as either company A or company B and somehow send that information to the main script where the call will then go thru the Open/Close/Holiday and routing to the appropriate CSQ?

Looking for suggestions.  I will need to provide reporting on how many calls come into each business.

[david.macias]

The different trigger approach is not bad, but I would just look at the DNIS and provide the different greeting, that way you only have one trigger to look at. I would go to my telco to see reports on how many calls came to each DNIS and I would look at UCCX for CSQ calls. I would pass the company name to the agent so they can see who is calling.

david

[Yort Mantup]

I thought of that option but was unsure how to capture the DNIS.  I've captured the calling number and have routed.  Can you provide the steps to capture in dialed number?  Thanks!