Contact Center

Hi Experts, I am facing issue with Supervisor when supervisor try to live monitoring and click for any call it goes to one agent and on screen it shows to agent call is monitor. As in configuration i did not find anything like this suddenly it start...

I select collation is Latin1_General in install sql server, but now i want to change my collation to Chinese_PRC_BIN, I use this command: .\Setup /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME=MSSQLSERVER   /SQLSYSADMINACCOUNTS= administrator /SAPWD=**...

We have a call center that is asking to forward their CCX agent's to off premise numbers and have the ability to take call center calls. We tested it and the call gets handed to the external number(ie cell), and then drops.  Is there something we can...

Hi We have UCCX 10.6 and recently we have confronted with a problem. When a customer goes in a queue the call disconnects. This happens for some of our calls and also happens randomly.  I checked the log of the call in the CUIC and the contact dispos...

I am totally new to UCCX and Wallboard. The ICD part works fine. The CSQ is dismaying a blank screen with UC Guru logo and WB v1.42 only. I found out that RtCSQsSummary table is totally empty. Everything seems to be configured correctly or so I think...

Gents, I have opened or tired to open TAC case over this and I am not getting a good response on this so far, so I am throwing it out here hopefully you guys can help We are testing new UCCE deployment and in one of the scenarios experienced the iss...

Hi All, I have 8 CVPs (CVP1, CVP2, ..., CVP8) but I have a problem with CVP7.When the call is distributed to CVP7, the messages is played with later example i.e the Welcome message is played with 17 seconds of later and 10 seconds between messages (W...

Now we use different incoming and outbound queueWhile a client is waiting he can press '1' and will be placed in outbound queue.First free-operator  with "outbound call" skill can callback.But we'd like unite incoming and outbound queue.in case the c...

Сейчас при входящем звонке клиент может нажать '1' и будет помещен в очередь на исходящий обзвон. Первый освободившийся оператор со скилом "callback'  видит эту очередь и может перезвонить клиенут. Хочется объеденить входящие и исходящие очереди, так...

Hi all, request help to convert g729 wav file to g711 wav file to store in cvp media path. i have tried to do it on goldwave and audacity but no luck Thanks, Rajni Vashisht

Hello all, I'm trying to make a change to my No Agents script in ICM to where it uses a wildcard and I can't seem to find the correct information. The current No Agents nodes looks like this: Call.PeripheralVariable8="AAAA_Inbound"&&SkillGroup.AAA...

Hi, I'm hoping to build a PCCE/UCCE Lab on my ESXi server. I've found a useful PDF on VoiceBootCamp but it doesnt give any OVA requirements for a single server setup (co-res rules etc) and more importantly - is it possible to get demo licenses for e...