Routing off UCCE to an Avaya ACD

[paulafdx]

Here is what I am trying to accomplish:

I am using a pre-route scenario today via Cisco ICM.  This feature is going away.  I am now trying to all previously pre-routed calls to  the UCCE platform.  Once reaching UCCE, I will be performing a few checks and balances, then possibly leaving the call on the UCCE platform to be answered OR route that call OFF the platform to an Avaya ACD.  What is the best way to bring these calls in and the best way to route OFF the platform to another location?  Any suggestions? 

One NOTE: I must bring the call into the Avaya on a predetermined DNIS/VDN, so as to maintain the integrity of the Avaya Vectors and routing.  

[Ramamoorthy Shanmugam]

Hi,

I hope already you have connectivity from CUCM to Avaya ACD.

In ICM script after check before the skill group put the % allocation node to send 20 % calls to ICM SG and 80% Avaya ACD ( VDI – Label)

 or check the agent state like ready, log on, avail etc.. and forward to SG or Avaya ACD.

Or router the call to SG if no agents connect the wrong node to label for Avaya ACD.

You can define the logic based on your requirement. 

Ram.S