02-07-2011 07:15 AM - edited 03-14-2019 07:19 AM
Dear friends,
Can view a solution to this case?
Scenario:
CUCM 7.1.5.20000
UCCX 7.0.5_SR5
Agent_1
Agent_2
Queue_A
Queue_B
Agent_1 meet Queue_A and Queue_B, while Agent_2 meet only Queue_B.
Queue_A works from 7:00am until 6:00pm. Queue_B works from 12:00pm until 9:00pm.
Problem:
Agent_A must meet only Queue_A from 7:00am until 11:59pm, and meet only Queue_B from 12:00pm until 6:00pm.
Any idea to make this automatic configuration ?
Thanks,
Alan
Solved! Go to Solution.
02-09-2011 09:14 AM
There is no way to automate changing skills for an agent that I can think of, but you could set up 2 different CAD logins for that agent with different IPCC extensions and have the agent log out of one and into the other when they need to change skills.
02-09-2011 09:14 AM
There is no way to automate changing skills for an agent that I can think of, but you could set up 2 different CAD logins for that agent with different IPCC extensions and have the agent log out of one and into the other when they need to change skills.
02-09-2011 09:18 AM
Thank you!
02-09-2011 09:21 AM
My pleasure, hope that works for you.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide