Sales force integration with UCCX

[Sanoop N V]

Hi All,

  I have integarted salesforce with UCCX. However i am getting the below error:

 

I have configured all paramaters related to ACMI adapter correctly

ACMI Server Address:IPCC server IP

ACMI Server Port:42027

and also added the user under Managed user

Observation:

++i cannot even telent to the port 42027 from the IPCC server itself

++searched the TCP port of uccx and found 42027 is used for ACMI message interface

++took the sniffer trace from the system, and filtered with IP of UCCX , but didn't any port wit 42027, however i can see port 43027

++i tried to telnet the port 43027 from server and from remote system and it gets established.

++tried changing ACM server port to 43027, but it didn't helped

UCCX Version:7.0(1)SR05

I am not sure only with this configuration this will work or not.Highly appreciate if someone can help on this.

I have followed the attached document for integrating sales force with UCCX

[frzhang]

run "netstat -an | more" from UCCX server command prompt. Also try telnet to 42027 on the server. 42027 is the CTI server for UCCX 7.

[Sanoop N V]

As I have mentioned earlier on the post - I am NOT able to telnet to the port 42027 from the UCCX server itself.

But when I try with the port : 43027 , it works.

Even the "netstat -a" shows a port 43027, but no traces of 42027.

Also, is there any relation between the two ports - 42027 and 43027 ??

Do you by any chance have any documentation for integrating SalesForce with the UCCX (apart from the one which I have attached )

Thanks !

Regards,

Sanoop

[Shaijala]

Check the 'cti_connector ' logs  so that you can find exact error.

Can you check the registry on the CCX server in the following path and find what the value is for com.cisco.wf.subsystems.rmcm.tcpPort

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CRS\Properties\SubsystemRmCm.properties

This should be set to 42027 to communicate UCCX with salesforce.

Shaijal Allipra