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Salesforce integration with Cisco

Hello everyone, query, some of you will have had the experience of integrating the Salesforce CRM with a Cisco contact center ?, there is a Cisco guide, which as a requirement must be installed:

One of the following Cisco® Telephony Service Providers must be installed on the client machine.
• Cisco Unified CallManager TSP
• Cisco Unified CallManager Express TSP v2.1.0.8

Please if someone could give me their experience, thank you.

2 Accepted Solutions

Accepted Solutions

I understand you are looking for a way to integrate Salesforce with the IVR natively.  We looked at that and determined the level of effort would be high, and require some development.... and decided to use a 3rd party product. 

https://www.ingenius.com/

 

We could not find a lot of data on the intergration, and doing a single sign on, coordinating with AD, a lot is involved.

 

 

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4 Replies 4

balaji.bandi
VIP Guru VIP Guru
VIP Guru

Thank you, but what I am looking for is information on how to implement the integration, since we have Salesforces and also the complete CUCM platform (Contact Center, Cisco IM and Presence, etc.), greetings.

I understand you are looking for a way to integrate Salesforce with the IVR natively.  We looked at that and determined the level of effort would be high, and require some development.... and decided to use a 3rd party product. 

https://www.ingenius.com/

 

We could not find a lot of data on the intergration, and doing a single sign on, coordinating with AD, a lot is involved.

 

 

Cisco CUCM/UCCX/UCCE/PCCE Integration with Salesfoce ( CRM )

You can refer to attached 3rd Party Connector for more integration options

The connector exposes Web based APIs for integrating with CRMs

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