Salesforce integration with Cisco

[CarlosCuadros7190]

Hello everyone, query, some of you will have had the experience of integrating the Salesforce CRM with a Cisco contact center ?, there is a Cisco guide, which as a requirement must be installed:

One of the following Cisco® Telephony Service Providers must be installed on the client machine.
• Cisco Unified CallManager TSP
• Cisco Unified CallManager Express TSP v2.1.0.8

Please if someone could give me their experience, thank you.

[balaji.bandi · Accepted solution]

Look this one helps you :

https://www.bucher-suter.com/news/blog/cisco-and-salesforce-collaboration/

[CarlosCuadros7190]

Thank you, but what I am looking for is information on how to implement the integration, since we have Salesforces and also the complete CUCM platform (Contact Center, Cisco IM and Presence, etc.), greetings.

[PTS]

Cisco CUCM/UCCX/UCCE/PCCE Integration with Salesfoce ( CRM )

You can refer to attached 3rd Party Connector for more integration options

The connector exposes Web based APIs for integrating with CRMs