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JBilling215
Beginner

Scipt editing

Hello,

 

We currently have scripts in place to gives the customer the option to be transfered to the voicemail line and leave their info. for a call back. Im attempting to edit these scripts to add a statement that says if there are greater than 9 calls in queue then DO NOT transfer to voicemail. What statement can I add to the script to acheive this. 

1 ACCEPTED SOLUTION

Accepted Solutions
david.macias
VIP Advocate

An IF step and look at reporting metrics of the CSQ to figure out how many calls in queue.

 

david

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1 REPLY 1
david.macias
VIP Advocate

An IF step and look at reporting metrics of the CSQ to figure out how many calls in queue.

 

david

View solution in original post

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