11-26-2021 01:53 PM
Good Evening,
I am new to Finesse, and I have a question about screen pop gadgets and their functionality. In particular when it comes to the "Callvariable" in the ScreenPop.js file as below:
html += '<iframe src="https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';
I am looking for advice/guidance on what defines (in this example) "callvariable1", how would I find or define my own, and are there any predefined variables I can pull for passing into the source.
Kind Regards,
Richard
Solved! Go to Solution.
11-27-2021 02:29 AM
Call Variables are set in the Contact Centre Routing scripts.
CCE Scripting Guide
You would use the "Set Variable" element, select which variable is been set (e.g. CallVariable1) and set the value (which could be dynamic or static) - e.g. say a customer entered their account number via the IVR, you might then set CallVariable1 to be the account number.
CCX Scripting Guide
https://developer.cisco.com/docs/contact-center-express/#general-tab-set-enterprise-call-info-step
Regards,
Gerry
11-27-2021 02:29 AM
Call Variables are set in the Contact Centre Routing scripts.
CCE Scripting Guide
You would use the "Set Variable" element, select which variable is been set (e.g. CallVariable1) and set the value (which could be dynamic or static) - e.g. say a customer entered their account number via the IVR, you might then set CallVariable1 to be the account number.
CCX Scripting Guide
https://developer.cisco.com/docs/contact-center-express/#general-tab-set-enterprise-call-info-step
Regards,
Gerry
11-27-2021 05:55 AM
Thankyou very much for your response, that was exactly what I was looking for.
Kind Regards,
Richard
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