How to create a call custom report calls greater than 30 sec?
Forum Posts
Hi Team ,I am building one web application from my side, where i need to get Realtime data and Historical data from this Cisco UCCE awdb/hds DB .Queries:a. Whether its possible to get realtime SQL data from UCCE AWDB to my third party application...
HIcan i use CUCM java APIs to change TFTP servers IPs. i.e. build java client program to make batch change for TFTP server IPs for group of agents
Would anyone have a really simple "makeConsultCall" Sample Gadget?I know there is a "makeCall" Sample Gadget - so I will start with this myself and make my own one if necessary. Regards,Gerry
Hi ,I want to modify a UCCX script to offer the calls normally to CSQ, it will ring to an ready agent if no answer the call will be transfer to another CSQ , so even if the agent is Ready we need to re-route the call to another CSQ / Team when excee...
I am in a weird situation, where we are developing CVP application for 3 languages. English /Spanish /Cantonese. The application I am working was developed long ago and I have to add few prompts in Spanish/Cantonese. The application flow is something...
Looking for field descriptions and explanations for "statusReason" in CCP please, Ref URL: https://pubhub.devnetcloud.com/media/contact-center-express/docs/downloads/previous-documentation/customer-collaboration-platform-developer-guide/Cisco_Custome...
Dears, I am writing a JAVA class for my CVP VXML server. this JAVA class will have to send an SMS toward an SMS gateway. the Call toward this SMS gateway is a REST call. if the message content is in English, the API call works fine and the SMS gatewa...
Hi team,Does where a way to change default CVP SIP timers for outgoing calls ?%_Timers-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.LlSM.client.Timers: going to use the following SIP timers:Network Name = DEFAULT, T1=500, T2=4000, T3=16000, T4=5000,...
Resolved! Finesse - JavaScript API - Button Mask?
My customer has a 3rd party developer for some finesse gadgets.They have a custom conference button in the gadget (seperate to the standard finesse conference).This conference button is pre-set to a specific number. The button was working OK with Fin...
hello dear community Webex,i can only transfer one call so what i mean is1. call come in2 pick up3 transfer the callthen it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a s...
Resolved! VXML app to parse all sip headers.
Hi,We have a need to parse all the sip headers in a Vxml application, is there a way to do achieve this? i have found articles to parse custom sip headers but couldn't find any reference where there is an vxml app to parse all the sip headers.here is...
Hello, We want to do the following:- When an call arrives open an HTTP url; Content type: application/JSONurl: https://example/user/callidbody:{"phoneNumber": "${fromAddress}"} the API will send an response.Can we display the response in Finesse with...
Hi,I am developing agent monitoring software with SIPREC, I have some questions about the SDP message. I receive the first INVITE message with Content-Type: multipart/mixed;boundary=uniqueBoundary then I respond with Content-Type: application/sdp and...
Resolved! not able to sign out from Finnese 12.5
In our UCCE 12.5 deployment, when we are trying to sign out from finnese 12.5, getting this error "Your attempt to sign out failed. the system may continue route calls to your device. Please contact the administrator". I have rebooted the finnese ser...
