Contact Center

Hello , I want to display a real time data on supervisor desktop. Can I use CUIC live data and also have to change the color based on threshold level. for example if threshold level reaches 10 sec, color coding on particular skill should get change. ...

I'm just wondering if there is a requirement to apply the OVA to the VM for windows boxes for PCCE installs.  I know each component has a specific OVA but can we just set the VM settings ourselves or is the use of the OVA actually required.   Does it...

I have been using Sharp.Xmpp - https://github.com/pgstath/Sharp.Xmpp - to subscribe to events. It works just fine so far...but now I have to connect on the secure port.I don't know much about certificates, but as far as I can see, we expect a server ...

Main script calls on 'baselineholiday.aef'Baseline holiday does not work. When selecting only baseline holiday gives technical issues message.Need main script to lookup holiday via baselineholiday and determine if queue is open or closed.

Hi,I am facing an issue in XMPP library jabberwerx/CAXL. The issue is that sometimes (randomly, no particular scenario) my connection of XMPP is lost with cisco finesse. I observed the behavior of the finesse desktop client at the same time and it wo...

I am putting together a script in the contact center, which must make queries to an external base by Make rest Call.I must make a POST to a database so that it brings me a TOCKEN and then when that works, with that token I must validate myself and ma...

good morning we are still using UCCE 10.5 and CTI OS for system integration, and was under the impression CTI OS was EOL from 11, but can see CTI OS is still available 12.6, can it still be used in 12.6 or is Finesse the only way for integration? Tha...

Title pretty much says it all. The CCX campaign contact API documentation (among other sections) is inaccurate and incomplete. The section I'm speaking to is here: https://developer.cisco.com/docs/contact-center-express/#!campaign-contacts The latest...

Hey After upgrading my customers Finesse to 12.6.1 im running into problems with using the finesse API I have a custom gadget where the agent can set themself ready/not ready and answer calls. After a couple of times the buttons doesn't work anymore ...

In PCCE 12.6, SOMETIMES, I have the follwing issue: when login by agent name it does return a "The user specified in the authentication credentials and the uri don't match" error. After restarting the server it works fine. The same happens to a custo...

Is there any way to get an equivalent of the 'Agent State Detail Report' but for chat? Had a pretty good look around but don't seem to see this data recorded anywhere?