Contact Center

According to Cisco’s support documents: “Contact Center CVP applications from 12.5(1) onwards support OpenJDK as Java runtime environment.” I am unable to find information regarding versions prior to 12.5. Can anyone provide confirmation whether Orac...

Dear Experts,I am trying to fetch the access_token by directly calling the rest api as is done by cisco-identity-service-client-sdk, but facing some issue. My steps/usecase is following:- I hit following url, that took me to SAML login screenhttps://...

How to create a call custom report calls greater than 30 sec?

Hi Team ,I am building one  web application from my side, where i  need to get Realtime data and Historical data from this Cisco UCCE awdb/hds  DB .Queries:a. Whether its possible to get realtime SQL data from UCCE AWDB  to my third party application...

HIcan i use CUCM java APIs to change TFTP servers IPs. i.e. build java client program to make batch change for TFTP server IPs for group of agents

Hi ,I want to modify a UCCX script to offer the calls normally to CSQ,  it will ring to an ready agent if no answer the call will be transfer to another CSQ , so even if the agent is Ready we need to re-route the call to another CSQ / Team when excee...

Looking for field descriptions and explanations for "statusReason" in CCP please, Ref URL: https://pubhub.devnetcloud.com/media/contact-center-express/docs/downloads/previous-documentation/customer-collaboration-platform-developer-guide/Cisco_Custome...

Hi team,Does where a way to change default CVP SIP timers for outgoing calls ?%_Timers-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipLlApi.LlSM.client.Timers:  going to use the following SIP timers:Network Name = DEFAULT, T1=500, T2=4000, T3=16000, T4=5000,...

hello dear community Webex,i can only transfer one call so what i mean is1. call come in2 pick up3 transfer the callthen it work! but when i do it now again and they are still in conversation i can't transfer the call then is ther someone who has a s...