ScreenPop Gadget - Call variables

[u013828]

Good Evening,

I am new to Finesse, and I have a question about screen pop gadgets and their functionality. In particular when it comes to the "Callvariable" in the ScreenPop.js file as below:

html += '<iframe src="https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';

I am looking for advice/guidance on what defines (in this example) "callvariable1", how would I find or define my own, and are there any predefined variables I can pull for passing into the source.

Kind Regards,

Richard

[Gerry O'Rourke · Accepted solution]

Call Variables are set in the Contact Centre Routing scripts.

CCE Scripting Guide  

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/User/Guide/ucce_b_12_0_scripting-media-routing-guide/ucce_b_1171-scripting-media-routing-guide_preface_00.html

You would use the "Set Variable" element, select which variable is been set (e.g. CallVariable1) and set the value (which could be dynamic or static) - e.g. say a customer entered their account number via the IVR, you might then set CallVariable1 to be the account number.

CCX Scripting Guide

https://developer.cisco.com/docs/contact-center-express/#general-tab-set-enterprise-call-info-step

Regards,

Gerry

[u013828]

Thankyou very much for your response, that was exactly what I was looking for.

Kind Regards,

Richard