Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

I am trying to figure out how to get a gadget to provide a vertical scroll bar when the browser windows is resized causing things to move around. I have found this information stating there is an XML feature to enable it however there is no informati...

Hi there, I have to implement the callback API in our custom java application, I have implemented the Outbound Preview only mode, and I can Accept, Reject or Close a call. Now, my question is when to call the callBack API? 1. When the call is ringing...

Hello there ,         kindly be noted that I am using UCCE 12.5, and as far my understanding, if primary server goes down , the secondary server should be up automatically and handle the requests . but this wasn't  done ,actually what was done that w...

AmrSA by Beginner
  • 1 replies
  • 0 Helpful votes

Hi, Hoping someone can help here?I can import a record to a dialer campaign without issue using Postman- as per below screen shot.As you can see below - I get a 200 OK and I can confirm the record is in the Outbound Dialer Database.  However when I u...

cvp-dialer1.png cvp-dialer2.png

Hello There,       Kindly be noted that I am trying to send REST request to Finesse to get certain team members including supervisors , I have used the below  request but only the agents are received and no tag found to flag the user if it is agent o...

AmrSA by Beginner
  • 6 replies
  • 5 Helpful votes

Hey everyone, I am working on a CVP 11.6 Call Studio application that will accomplish route a call to an agent based on their Ready time.  For a multitude of reasons I am unable to have the system calculate it for me.  First the app will perform a SQ...

chad_meyer by Beginner
  • 10 replies
  • 0 Helpful votes

Customer has 3rd party CRM application that will be using Finesse API for call control. The 3rd party web application uses SSO with Microsoft Azure as the IDp. We also have the Cisco Ids server running using the same IDp. If the 3rd party CRM makes t...

zjwalsh by Beginner
  • 1 replies
  • 0 Helpful votes

Hello Developers, My customer is now having an issue with an iframe-related gadget.Vtiger CRM is used to manage their tickets and customers. They'll log in using Vtiger CRM, which is linked with Finesse. The Vtiger CRM login procedure failed after up...

nganvt by Beginner
  • 5 replies
  • 0 Helpful votes

Hi community, I have a JSON response and am getting error in parsing the json value. {"responseBody": {"Action": {"ActionResult": [{"Name": "status","Value": "Avail"},{"Name": "Number","Value": "+987654547"}],"ActionStatus": "Success"}},"tId": "abcde...

Deep46 by Beginner
  • 2 replies
  • 0 Helpful votes
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