Denise, thanks for the help.
I did this:
var html = '<div>';
// for debugging you could print out the agent state and the number of calls (Dialogs)
//html += '<div id="agentstate"> The current state is: ' + user.getState() + '</div>';
//html += '<div id="dialogcount"> The number of dialogs is: ' + numDialogs + '</div>';
if (numDialogs==1) {
// if we were triggered by a new call (numDialogs==1) then set the html to the url we want to pop in the iframe
// build the url by adding the callvariable 1 into the search parameter
//html += '<iframe src="https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';
html += '<button onclick="window.open('https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=test', '', 'width=200,height=650')">BUTTON</button>';
// comment out the above line and uncomment the line below to change the search engine to bing
// Note: google search won't allow an iframe, yahoo search has errors too
//html += '<iframe src="https://www.bing.com/search?q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';
// add the closing </div> html element
html += '</div>';
clientLogs.log("render(): HTML is: " + html); // for debugging
//set the html document's agentout element (see the html after the /script tag) to the html we want to render
$('#agentout').html(html);
// automatically adjust the height of the gadget to show the html
gadgets.window.adjustHeight();
} else {
// we don't have a call yet
html += 'Screen Pop Goes here';
html += '</div>';
//set the html document's agentout element to the html we want to render
$('#agentout').html(html);
// automatically adjust the height of the gadget to show the html
gadgets.window.adjustHeight();
}
},
But it's not working. The full version of the file in the attachment.
What is my mistake?
Denise, not working.
Configured:
var html = '<div>';
// for debugging you could print out the agent state and the number of calls (Dialogs)
//html += '<div id="agentstate"> The current state is: ' + user.getState() + '</div>';
//html += '<div id="dialogcount"> The number of dialogs is: ' + numDialogs + '</div>';
if (numDialogs==1) {
// if we were triggered by a new call (numDialogs==1) then set the html to the url we want to pop in the iframe
// build the url by adding the callvariable 1 into the search parameter
//html += '<iframe src="https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';
//html += '<button onclick="window.open('https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=test', '', 'width=200,height=650')">BUTTON</button>';
html += '<button onclick="window.open(\'https://www.dogpile.com/info.dogpl/search/web?fcoid=417&fcop=topnav&fpid=27&q=test', '', 'width=200,height=650\')">BUTTON</button>';
// comment out the above line and uncomment the line below to change the search engine to bing
// Note: google search won't allow an iframe, yahoo search has errors too
//html += '<iframe src="https://www.bing.com/search?q=' + callvars["callVariable1"] + '" width="100%" height="650"> </iframe>';
// add the closing </div> html element
html += '</div>';
clientLogs.log("render(): HTML is: " + html); // for debugging
//set the html document's agentout element (see the html after the /script tag) to the html we want to render
$('#agentout').html(html);
// automatically adjust the height of the gadget to show the html
gadgets.window.adjustHeight();
} else {
// we don't have a call yet
html += 'Screen Pop Goes here';
html += '</div>';
//set the html document's agentout element to the html we want to render
$('#agentout').html(html);
// automatically adjust the height of the gadget to show the html
gadgets.window.adjustHeight();
}
},
