If your UCCX is licensed for Enhanced or Premium, it's possible but ugly. You'd need two things, a check to see if the UCCX server is observing DST right now, and then both sets of Time of Day steps to branch to depending on the result. Include your Day of Week step as well, if the timezone differential would cause you to trip across day boundaries.
The code would look something like this: (mostly untested)
- Add a new boolean variable DSTActive
- Set DSTActive using the following expression, substituting your server timezone for America/New_York if it's not in the Eastern time zone. Use Chicago, Denver or Los_Angeles for Central, Mountain and Pacific respectively.
{
TimeZone TZObj = TimeZone.getTimeZone("America/New_York");
return TZObj.inDaylightTime(new Date());
}
- If DSTActive
- True: Call your Time of Day step with your DST-on offset hours
- False: Call your Time of Day step with your DST-off normal hours
If your UCCX is only licensed for Standard, it's still possible but even uglier. You'd use the same branch logic to pick a Time of Day step, but determining if DST is active would be really convoluted. I could see if I can cobble something up if there's a serious need.
