Contact Center

Can someone tell me what the actual version of SQL that is installed on UCCX when you use the MS SQL 2k Version 5.0(1) CD, and what version is installed when you use the MS SQL 2k Version 7.0(1) CD?I'm looking for the SQL version numbers like SQL 8.x...

Hi All - I have a script that currently checks for LOGGED IN agents .. If there are none, it goes to a voicemail. We have agents all over the globe and unfortunatly some stay LOGGED IN, but in a NOT READY state. Therefore the call goes into queue, an...

Hi, I'm new to these issues and am trying to make a campaign outbounds for a contact center. In  the documentation indicates that the contact information is entered in  plain text are the separator comma, but it is producing an error  importing conta...

Hi,I have IPCCE 7.0 setup with IP/IVR 7.0. Currently setup is running with single language option but there is requirement for one other regional language option for callers. Nuance ASR also being used for voice recognition.Should we use the same scr...

We are trying to open a IPIVR Script of 5.0 in 7.0 and 8.0, we are getting java.lang.NoSuchFiledException. How can we overcome this issue?Thanks!-Sethu

Hi,We are running Cisco Unified Operations Manager 2.3. I just want to know that how can we change the default service level view diagram. We are using it as NMS for our IPCC environment. We have CUCM, Voice GWs, CVPs and ICM components that need to ...

hi, I need some input on managing the dialing list table (DL_xxxx_xxxx) ie i would like to delete records based on few conditions. But i will be removing the records whose status is 'Pending', meaning not sent to the dialer.Have anyone tried this o...

Hi,Can we achieved  whisper to  the agent ( Like this is Sales Call or Maintenance call ) prior to call delivery and answer by IPCCE with IPVIR.Does anyone have a workaround or ideas on this? Is it possible with any IPCCE with IVR solution. I know it...

Okay, I'm having a problem.Using Microsoft Access and ODBC connectivity to the queries on the AWDB, I have been able to successfully re-create the Agent Consolidated Daily Report.Now I am trying to re-create the Agent Team Consolidated Daily Report a...

Hello,I was told that I could run cisco agent desktop browser edition for my call center agents, instead of having them log into their IP phones or having to install software on the PC's.  However, when I try to launch it, I get the following error m...

hello all,This morning we had an issue with call coming into our uccx. i gad to stop crs and reboot server. all went well with that. however now the monitoring function is not working at all. you get the generic monitoring error, but all of these wor...

We are seeing a delay of over 3 minutes in the outbound dialer for each call to presented to a ready agent in the outbound preview dialer with UCCX 5.0Agents see this when they go from Work to Ready. We have confirmed that there are records in the d...