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I need to create an application for 16 agents, each agent will have their own skill that a personal DID will flow into the UCCX.
Each agent has a unique welcome greeting and a unique media file for in queue MOH.
My question is how do I lay this out within the script or in a separate application?
In my call flow:
Check TOD routing
Goto Opening main menu,
I have three welcome prompts…
Depending on what DID was called, call will be routed to that specific agent queue and if that agent is not available – call re-directed to their voice mail.
Appreciate any suggestions from you!
You can lay it out as 1 script with all of the DID's as triggers.
Then use a switch to program the individual settings for each phone number.
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