I wanted to know can someone tell me what steps I would need to perform on a script to achieve the requested outcome. I had a manager ask me about modifying the script for the help desk. What he wants is if one of his guys forgets to log out of Finesse at the end of the day can the call be redirected to another number at 6pm. I look forward to your replies and thank you for the help in advance.
In any case this can be easily be done by adding time of day routing, depending on your above answer this is done differently in each system, but in both cases very straight forward.
In any case this can be easily be done by adding time of day routing, depending on your above answer this is done differently in each system, but in both cases very straight forward.
