Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

We run version 10.6, where CSQ are set FIFO, Least skilled by Weight.   Highest priority skills/CSQs have Skill 1/2, Weight 1. Normal priority have Skill 5, Weight 1. Minimum competence level is set to 1 for highest priority, and 2 for the rest.   Wh...

erikbcb01 by Level 1
  • 518 Views
  • 1 replies
  • 0 Helpful votes

Resolved! UCCX Licensing

Hello,   I am looking to migrate my UCCX VM to another physical host.  Would someone please tell me how this effects licensing?  The VM itself is not changing however, the host will change.  When looking at the licensing information in UCCX the "Curr...

B_VOIP_NE by Level 1
  • 2001 Views
  • 2 replies
  • 0 Helpful votes

Hi, I have uccx 11.5. Cuic reporting was working just fine about a month ago for more than a year. Now historical reporting is not working but live reporting in cuic is still working. It took me so long to figure out the reason .. please help!!

Sonam by Level 1
  • 452 Views
  • 1 replies
  • 0 Helpful votes

Hi   I am trying to figure out a way to take two dates in format of DD/MM/YYYY and create a value of the difference    e.g.CCX Editor CCX Editor    String 1 = 18/08/2018 String 2 = 20/08/2018   Then some how with a set feature maybe create a new stri...

Hello everyone,   I have a cluster of base servers and a cluster of recording servers. My recording server generates the media files and i can see them in the temp directory and also via the GUI.   However, when i try to play the file there is no sou...

Pomolo by Level 1
  • 596 Views
  • 0 replies
  • 0 Helpful votes

Resolved! UCCX Scripting

Looking for someone with UCCX Scripting knowledge.  I have a small script im trying to create.  Call comes in welcome prompt, menu with two options.  One input goes to two skills and the other input goes to another one.  Need to queue if no agent is ...

Hello Folks,    I need a help in scripting. My clients want this way   Step 1 - Customer enters and ID. Then we have to match with the DB  Step 2 - if the above ID matches, then script prompt to enter the account # Step 3 - Combine both ID and Accoun...