11-02-2020 09:25 AM - edited 11-02-2020 02:04 PM
Hi All,
One of the Agents on the team was made a Secondary Supervisor, but still works as an Agent.
When the Primary Supervisor pulls Agent Historical reports, the Agent who is Secondary Supervisor no longer appears in the two following Agent reports:
Why is this? And how can I get him back into these reports?
Thanks for any insight you can give me!
Solved! Go to Solution.
11-02-2020 03:31 PM
so it turns out, the Secondary Supervisor lost the Agent capability in UCCX when Supervisor was assigned.
So when I added Agent back to his user, he now shows up in all the reports.
Solved!
11-02-2020 03:31 PM
so it turns out, the Secondary Supervisor lost the Agent capability in UCCX when Supervisor was assigned.
So when I added Agent back to his user, he now shows up in all the reports.
Solved!
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