Secret silent monitoring

[mcecilia]

Hello All,

Every time a Supervisor starts a silent monitoring, the agent receives a message about it. Is there a way to avoid this, so the agent does not know when it is being monitored?

Thanks in adavancce.

[nateisham · Accepted solution]

Check this link out: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080194ac2.shtml

[mcecilia]

Many many thanks