Contact Center

HiI need some help on configuring CLID for calls arriving on CTIOS Desktop & Phones of the agents. The agents are all Mobile Agents and so the CLID needs to be relayed from the LCP/RCP Port to the Agent's Desk Phone.I'll greatly appreciate all the in...

Hi all,I am working with Cisco UCCX Premium 7.0(1). Cisco IVR is configured for using Russian language by default.While I am attempting to use Create Generated Prompt Step in my IVR script with the constructor type number for a number, say, '1971' I ...

I deploy a CCX 7.0 HA cluster. All services are installed and they are working properly but when I restart Engine service or shutdown the master server all agents go offline and I can not login to CCX until the master server returns online while JTAP...

Dear all,I want to popup the customer information to desktop by vietnamese. Please let me know it is possible or not.I have tested, but it can not display.I have checked on database also (Route_call_detail table), it can not display in database.Pleas...

Hi All;Where I can determine the number of rings that after it the agent answer automatically? Is it at the Cisco Call Manager or at the Cisco IPCC Configuration Manager?I have IPCC 7.2 and Cisco Call Manager 6.1.RegardsBilal

Hi folks,Can I call any external web links in ICM Script? Like I have an SMS server and I want to send SMS to the user when he's pressing desired CED, I need to call an URL of the SMS Server. Can I do that?

Hello All,Our agents,at the end of the call transfer to a normal (not CCX) call manager extension. Is ther a way to know from the reports which calls end with a transfer, and hich not?Many thanks in advance.

Dear all,I want to popup customer information to CTI desktop via Call.Peripheralvariable...but the default length of these variable is limited to 40 chars.I want to increase this 80 chars, because the information from database is too long.Please help...

Has anybody seen successfully implmented UCCX with CUCM 7.1(2)? It looks like there isn't a compatable version of UCCX for CUCM 7.1(2).

can you specify with in the script which skill an agent requiers to answer it? I want one CSQ but multiple skills, so if a call comes in and the user presses option 1 for IT support, I can say only people with IT skill can answer this call or call co...

Dears,in the operations console of CVP, when opening the database details of the informix, thecustomer get the attached screenshot.the onstat- command shows that the informix database is online, the reporting server is showing up in the operations co...