Contact Center

CVP 7 with SIP, I am noticing that when calls are blind transferred in order to play ringback I require an Announciator, which is not very bandwidth efficient. The only thing I can find in the documentation is to set the "send h225 user info messag...

I've written a script and need to execute a DB Write to insert some information into a table in the customer SQL database. Here is the statement format for the DB Write:INSERT INTO [CustAcctInfo] (Tele, pamt1, CCNO, CCSEC, CCExpMM, CCExpYY, CCBillZip...

within srnd i found the following about agent based routing;Agent Routing. Unified CCX routing applications can select a specific agent if that agent is in Ready state. (Queuing on a per agent basis is not supported.)Guess i'm really not sure what th...

Dear AllI have a CRS 4.0(5) with CM 4.2(3)I am facing a problem with work state button on Cisco Agent desktop.I cannot use this button it is grayand agents go on work state only by automatic wrapup time after ending a callSO if anyone have any idea o...

Hello allCame in today and am trying to run reports and for some reason, we only show three reports that can be run??? lost all options for agents and csq's. any ideas?thanks

Can anyone shed some light on which one they prefer and why? Need to do an upgrade tonight and just haven't used ICM 7.2(7) yet and trying to gather some insight.Thanks!Chad

Hi,How to customize Cisco CAD, so that I can see options for "reason codes", and caller details. Please explain. Do I need to configure Cisco Desktop Administrator for the same.Any reply is helpfulThanks,Manish

Hello I have the identical issue that bug CSCsy18560 but this is for uccx 7.X and we have UCCX 5.0(2)SR02_Build045. Can anyone help me?B>Symptom:</B>Voice quality choppy when playback recorded calls from the server thru supervisor desktopConditions:W...

What all possible ways CVP can integrate to a Third Party System.When I say a third party system I mean a system with some Data on it.Like with IP-IVR I integrated to a Database system by using ODBC,DbRead,DBGet nodes. And also I used CreateXMLDoc, G...

Heloo,Why i can't do conference blind transfer to a IVR?

I am looking for some information on TTS requirements. What we want to do is play back information to a caller after this information is populated into variables from DB Read and DB Get steps. The information will consist of account numbers, dollar...

How can I convert a Double to String variable?

Hi we have a CRS 4.0.(5)SR2 cluster consisting of 1st and 2nd node. The First node is at the head office whereas the second node is at the DR Office. There are around 100 agents in the HO and abt 20 agents at the DR location. Now there is an OPtic fi...