03-11-2013 02:56 AM - edited 03-14-2019 11:22 AM
hello
i know in SQL Termination_Call_Detail the PeriphoeralCallKey is an identifier for the call.
now i want sent the field to CVP.
how can i do ??
first, i will give PeriphoeralCallKey to Call.PeripheralVariable1
then use this command send it to CVP
concatenate("callid1=",Call.PeripheralVariable1)
but i don't know how to do the first step......help.....
03-11-2013 02:57 AM
I use UCCE 8.0
03-11-2013 05:14 AM
You pass information to CVP using the ECC variable ToExtVXML, subsequently you get data from CVP using the ECC variable FromExtVXML.
david
03-11-2013 05:05 PM
yes but i don't know how to pass the PeriphoeralCallKey ...
03-15-2013 06:50 PM
now
i discuss with the CRM engreer , they tell me ,the value is them give me in Variable9
and i will direct use the Variable 9 to ToExtVXML
but the CVP is not receive the value.. and i test that i'm not use the ICM script to CVP and send it to agent the value not receive too
my CVP and ICM communication with each other use correctID ... not translation route
is this reason?/
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