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Send the call to the last called agent in UCCE

ln33147
Level 4
Level 4

Hi all,

We are working on a UCCE system version 9.0 with CVP 9.0

I need to know in case a caller got transferred to an agent and then the call got disconnected, if it is feasible to re-send the caller -once he calls again- to the agent he was talking to.

Thank you in advance.

Lara

1 Reply 1

Chintan Gajjar
Level 8
Level 8

this link may help you:

https://supportforums.cisco.com/discussion/10959761/routing-preferred-agent

 

regards

Chintan