Send the call to the last called agent in UCCE

[ln33147]

Hi all,

We are working on a UCCE system version 9.0 with CVP 9.0

I need to know in case a caller got transferred to an agent and then the call got disconnected, if it is feasible to re-send the caller -once he calls again- to the agent he was talking to.

Thank you in advance.

Lara

[Chintan Gajjar]

this link may help you:

https://supportforums.cisco.com/discussion/10959761/routing-preferred-agent

regards

Chintan