Send the call to voice mail from ICM script

[Doan Khanh Tan Thanh]

Hi all,

I have a ICM 7.2

CCM 6.1

Unity 7.0.2

I have a CTI Route Point 7777 that forward all to voicemail.

In Unity, I create a new subscriber for extension 7777.

From the other phone, I dial 7777, I can reach the beep tone (yes, this is the mail box).

But  when I try to create a ICM script with dialed number is 8888. when  caller dialer 8888, ICM script returns 7777 back so the call is now  transfered to 7777. 7777 forward all to its voice mail in theory but it  did not.

The call is sent to Opening Greeting and ask caller for extension input.

Can anyone help me on that?

Thank you,

Thanh

[hoanghiep]

Why don't you use "Direct Voice-Mail Transfer of Calls" instead?

hoanghiep

[Chris Deren]

Are you transerring the call from ICM script using dynamic label or are you transferring from your IVR app

(CVP or IPIVR)?  Unless you are using CVP with sigDigits deployment I dont see where the

other 7777 is returned from?

Chris