Service level calculation in call type historical all fields report

[harresh123]

I am trying to break-down the calculation system used in the below report to get to the 76.74% service level. Can somebody help me with that.

[bill.king1]

This document may help make it clear.
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise/216240-how-to-perform-service-level-calculation.html

Also, you can look in the report guide and/or the schema guide (depending if this is custom or not) and it will give you more detail.