PG is unable to establish relation with one of the CVP server. It is as if it connects to VRU and it drops the connection with a protocol error. has anyone else ran into a similar situation before. I have checked the config multiple times and nothing...

I am trying to break-down the calculation system used in the below report to get to the 76.74% service level. Can somebody help me with that.  

I have a requirement where I need to make the * same as the # key for DTMF data termination. i.e. the caller enters an account number where minimum length and maximum length are different, the caller enters the # or * key to inform the application th...

Hey Guys, I have a few call studio apps where we make a subdialog http call to an external vxml application. All works good in an ideal scenario. However, in odd-ball scenarios where caller hangs up mid way and didn't give the VXML app time to proces...