Hello,We have a small CX of 35 Agents we are having a situation where Agent status is flipping from Reserved to ready but call never rings.Call Flow PSTN(PRI) --> CUBE --> SIP -->CUCM-->CIPC [Connected over VPN] From the CUCM traces we can see the CU...
Forum Posts
Is there a method to clear ALL tasks that were sent to CCP (SocialMiner)? Rebooting the server and/or the PGs does not delete all Tasks that were already sent I am looking for a method to clear everything, as if the server is a new installation as th...
Hi Team, I have created the script added to the workflow unfortunately Pop up window not coming and there is no information in the call.I should get the call details like employee name , Incident Number , queue Name but nothing coming when call come...
Hello Everyone, We need send auto saved message through Cisco UCCX, When customer calling hotline and press 2 for English then 1 for option.After that when press option 4, We need send url (a@b.c.com)all details for mail address to customer after we ...
We're implementing call recording (Calabrio), and it's working for our physical phones. For soft phones (IP Communicator and Jabber), it doesn't record anything. All devices seem to have the proper config -- they're in the JTAPI application user devi...
I just configured a new CSQ and Application and the manager is saying only 1 of the 6 agents can see the complete Reasons in the drop-down list. The rest can'tI don't remember\can't find what controls the list.I see where the lists are configured, bu...
Resolved! VXML GW Support
Hi, For VXML GW for UCCE , is it work only on 29xx, 39xx, 39xxE series ? or it will work on 4400 series too but doesn't supported by TAC. Regards, Ashiq Mattil
Hi all,My organization has a small call center located in our 'main building' that takes incoming calls for all other locations. Right now, call center agents do not know which location the caller was attempting to reach, which can lead to some confu...
Hi All, Currently i am troubleshooting an issue with One Button Login/Logout for IPPA (IP Phone Agent Service) for UCCX 12.5. only one agent able to login others unable to login,error Invalid user name/password. end users are active LDAP users. Can a...
One of our customers still operating cisco uccx 11.6 that running in the ESXi 6.7 environment. For security reason etc, they want to upgrade ESXi version from 6.7 to 7.x immediately. To ensure the system running well after upgrading ESXi version, the...
Resolved! UCCX Scripting Learning
Hi - I need to see if anyone knows of a good book to learn Cisco Scripting? I am a newbie in programming so thought I would research some. What to take the class UCCXD but not going to happen before 2nd quarter of next year. Any suggestion would be a...
Hi,I need extension for following Cisco UCCX 12.5.1 SU Sandbox for 1 months. Can you please do this as lab is going to end within 4 days.VPN Network: devnetsandbox-usw1-reservation.cisco.com:20260Username: pravinccvaRegards,Pravin
Dear , i need your support to create post call survey on cisco uccxmy version is 12.5i need to know all configuration related to post call survey on UCCX and Voice Getaway Thanks
Resolved! need help on EWT for PQ
Hi ,I just have only one PQ in the ICM script.I want to put a condition like if EWT more than 8 min call should go play some audio.can anyone help me with that.
Hi, I have upgraded from 12.5.1SU1 to 12.5.1SU3, I do have premium licenses on SU1 now SU3 prompting for classic licenses or smart licensing. When I choose classic licensing nothing happens the pages just sits there. I would have thought that the lic...
