Hello Everyone,We are upgrading our 11.6 UCCX (HA) cluster to 12.5.We have many personalized reports and dashboards created in 11.6. will those reports and dashboards be migrated during the upgrade or they need to be recreated once the migration comp...
Forum Posts
HiIs there any report in web view which calculates a report based on a formulaoccupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.
In EGML_EMAIL_ATTACHMENT table i can see list of attachments from ECE and all attachments are encoded.It says ENCODING_TYPE -> Base64. But it's not a regular Base64. When i try to decode with Base64 i am getting a broken file.Does anyone knows how to...
Hi,I downloaded this patch to migrate from 11.0 to 11.5 and my sql, router, logger and distributer is up but i keep getting this error when trying to log into Unified CCE admin. I can open everything including configuration manager I'm just not sure ...
Hello everybody. My customer has CUCM 12.5.1.13900-152 & CCX 12.5.1.10000-31. They have a Helpdesk script that sends calls to a unity voice mail account (associated to ext 989) when: a) After hour from 11p to 6am M-F and all hours on weekend and holi...
We have a script that does a simple database dip to pull some information for the Agents. This has been working for over a year and last night it started going to the Connection Not Available Step. I have refreshed the Schema, tested the DataSource...
Hello thx in advance for any suggestions. I recently reviewed some suggestions that stated that once the initial install of Cisco Unified Communications Manager 14 is completedit is best practice to turn off DNS for Cisco Unified Communications Manag...
A customer has asked if it is possible to deliver one call to two separate agents at the same time. They want to be able to do this to support their on the job training plan. The agents will not be in the same office location so using a splitter on...
Resolved! Finesse Agent Desktop - Queue Switching
I have a call center who is requesting the ability for their agents to switch the CSQ on the fly from Finesse desktop. The call center has bilingual agents who may be working project work or a high volume CSQ. If a supervisor is not available, the ...
Hello allWhen i want to install Cisco Agent Desktop 7.6(2) on windows 7 i get this error.How can i fix that ?File "sllapi.dll" can not be found.Make sure the file is on target system or installed already.Thank you...
Resolved! User loses access to Jabber
Guys, I have a question about Jabber. When the user returns from vacation he can no longer log in to Jabber, the profile of him CSFXXXXXXX when I see in CUCM is missing some settings, being necessary to be again to get back to work.Example: On the li...
Resolved! CUCM to CUIC Custom Reporting
I need to build custom cuic report on CUCM data, via third party source (sql server), and connect this third party in CUIC. This is possible as per community discussions but I am unable to materialize this Data import.Please advise how can I fetch cu...
Hi All,Is it possible (or even a good idea) to change the Priority of a call while it is in the queue? I would like to increase Priority after a call has been waiting for 5 minutes.We have 2 different Priority Groups (P1 and P5) across a dozen CSQs. ...
Resolved! Error in opening CAD, file missing shlapi.dll or sllapi.dll after upgrade of UCCX 9 to 10.6.
Hi Everyone, We have upgraded our UCCX system from version 9 to version 10.6. After successful upgrade, we have updated the CAD from v9 to v10.6 per agent. However during operation, some agents reported they cannot open CAD and encounter an error "T...
Hello,we had a CSQ we built during the pandemic for a promotion we had in our organization, where we have a CTI route point, a UCCX CSQ and skill set added for our Finesse users. this was also added to our trigger.xml file in UCCX. we are leaving the...
