Setting Priority for certain callers while in queue

[mark.watson]

In UCCX 9, my customer wants to set priority based on account number.  The customer would call the account inquiry script and get their account information, should they select to talk to an agent, they want their priority set higher for certain account numbers.  Can that be done in UCCX 9 and if so, what is the best way?

[deepaul]

Hi Mark,

You could use the 'Set Priority' step in your script to raise the priority of the calls in queue.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/programming/guide/SeriesVol2.pdf

regards,

Deepu

[Mark Verwey]

I've been asked something simular this this, and I had found the Set Priority step, however I wasn't sure where or how to integrate this into my existing script.  Can you elaborate on where you would place this?  Would you place this step in the queued step or what.