Setting up ccx 12.01 agent with jabber 12.8 - How do I configure agent as a Jabber agent

[tbeverly]

I have agents current using cipc however we want to move to Jabber. I have searched and cannot find any directions on how to set up an agent to use Jabber instead with cucm 11.5. Our current  version of ccx is 12.01 and we would like to use jabber 12.8.

Thanks

[Konstantin Vaksin]

You will need to check Compatibility matrix here
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_5.html#SIP_Phones

Also you will need to have IM&P for Jabber to get registered in your setup.
Jabber device has to be registered on CUCM and as soon as it is registered, it is absolutely same device as physical phone or CIPC.

I hope that helps,
Kostia

[tbeverly]

Thank you Kostia for you response.

I do meet all of the compatibility requirements. I would like to know how to configure cucm and imp to allow jabber as an agent.

I have Jabber set up on both my cell and on Windows 10 laptop just as an regular worker however need to know what to do to make use of Jabber as an agent.

[Konstantin Vaksin]

Agents should run on PC only

I will double check, if we have documentation as soon as I will be back to my laptop

[tbeverly]

Thank you! Hopefully it will work on my Windows 10 laptop.

[Konstantin Vaksin]

There is no specific step by step guide, how to configure Jabber as Agent phone.

Take into consideration the following guidelines, while configuring Jabber
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201/uccx_b_solution-design-guide-1201_chapter_010.html#reference_5BBCEE1418BC309875CD2AC2A5BD2EEC


Kostia