Hi, I have got 2 questionns regarding email with Cisco finesse 11.5 1. When I loggin to Cisco Finesse with email queue and I receive an email I can reply and forward but I am not able to change the SUBJECT LINE. Is there a way to edit the subject lin...
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As you may be aware the following critical vulnerability has been released for CCX.https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN Does anyone know what port Java Remote Management listens on on the CC...
Hi folks,I have PCCE 4k deployment and recently I have issue highlighted by reporting team that when customer hangup call on IVR (VXML application) the RCD and TCD timestamp shows 5seconds higher of the call hangup time. PCCE v12.0.I compared working...
Good Evening , I am working on creating IVR for our service desk It should work as the following :Welcome user and ask them to press : 1 for existing ticket --> get ticket number -->direct them to available agent-->prompt agent to html link that co...
Im trying to access the database on UCCX to run some reports. Im using DBeaver and trying to set up a Informix JDBC connection. It seems that im missig something when i try to connect. Thanks
Resolved! RV042 VPN CLIENT ACCESS
Hai Every rv042 configuration done but vpn client acess not connected . can anyone help me
HiWe have contact center express at our end. We need to integrate to Google Contact Center AI.But we do not find additional info. Did any body dis similar thing is past if yes. Please let me knowhow it done? Danny
Hi All, Firstly i would like to say that i am not very familiar with CUCM and its various inter-dependent components as more or less i am a novice with Cisco Voice setup. The issue is the i need to install certain certificates by logging into UCCX >>...
Hi,We are working on a ECE 12.5 deployment for chat and email. As part of the deployment, a single agent can handle multiple chat sessions. However, we want to perform some actions on the Finesse desktop when an agent moves from one chat session to ...
The upgrade from CVP 11.6 to 12.0 broke the CVP apps I have. I was able to use the Operations Console and deploy the apps again to get all but one working. The PromptManager app will not work. When trying to call the app using ICM I am played sound f...
Hi,ICM 7.5CCM 7.1.3The IVR campaign is working fine and the Dialogic Test is also workin!! but the agent based campaign is not dialing the customer, neither can i see the agent getting reserved.Here is the log:------------------------------Allocate p...
I have done a fresh install of Call Studio 12.5(1). Under Window -> Preferences -> Java -> Installed JRE's. There is the usual eclipse Standard VM that has always been there under previous versions. However, under Window -> Preferences -> Java -> ...
Dear team. Could you please help us?He have a cluster UCCX 11.6.2. with two nodes A and B.When customer try to create “Agent summary report” for user Vasiliy Pupkin, he get 23 calls per day (May 28).After that, when customer try to create report “Age...
Is PCCE 12.5.1 compatible with CUCM 11.5.1SU8? We are planning an upgrade and want to confirm if we have to upgrade everything or if we can focus only on contact center. The compatibility matrix says "CUCM, releases 11.5, 12.0, and 12.5 are supporte...
Problem description I have 4 vru pim in one PG(PG2B), configure each pim connect to 4 call servers, but when I run this PG, I see that pim1 and pim2 auto connect to call server and it shows 'active' , but pim3 and pim4 can't auto connect ...
