Hi guys, We've run into an issue when trying to do an integration between our CAD agents (Version 10.6) and our internal CRM (BMC Remedy). Basically, what we're trying to do is read some parameters from incoming calls (calling number, etc.) and c...
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HeyI have a requirement and I did configure it but it doesn't seem to work. So the requirement is as below:We have a script where if agents don't answer after a while, call gets redirected outbound. My manager wants information in the report when a c...
Hi Experts , We have outbound options , if customer doesn't pick the call and then we are sending recorded message to callers phone , this would happened because if node in ICM condition Call.BAResponse="CPA_AnswerMachine" i guess if i am not wrong. ...
Resolved! Setting CUIC User password
Hi Team,This might be silly but where can I set or reset a CUIC User (no in the AD) password ?ThanksNick
Dear members,We're facing an issue in Finesse with the "Agent Live Data Report" where the "Agent Name" column is not showing the agents' names but dots instead.In CUIC the report is executing successfully and we don't have this issue.Any suggestions ...
I have a UCCX 12.5 server with desktop chat enabled. We have users and presence working. I would like users to be able to call contacts they find in the desktop chat, is that possible. We can add contacts to the phone book but I would like the users ...
Can you integrate On-Prem UCCX to Salesforce Lightning? Or is this for Contact Center CJP Cloud only?
Hi Cisco Team, Due to covid, we allow users to take calls through Jabber from home and access finesse through RDP Citrix xen app.Uccx version : 11.6Citrix xen app : 6.0As per cisco compatibility guide, uccx 11.6 is compatible with Citrix xen app from...
Hi All we have the plan to deploy PCCE 12.5 and the question is how many maximum gadgets can we add to iframe on finesse??anyone has experienced what impact if we can use the gadget on iframe finesse more than 8 or 10?? because we read on the documen...
Cisco UCCE 11.6 Mobile Agent Recording with Verint not working:We have finesse agent login via cell as Nailed connection, Verint integrated with CUCm11.5. LCP & RCP connecting via Oracle SBC , also using seperate MTP gateway. On verint we see calls b...
Hi All, We are planning to upgrade our CUCM version from 10.5 to 12.x. Once its done we need to install the 12.x version JTAPI GW in our CUCM PG. So i like to know how to install/ configure and validate JTAPI GW in our CUCM PG. So please let me know ...
What's the best way to have a user's browser window pop when they receive a call so they can see the queue? The queue comes across in their view, but if it's minimized while they're working on other things they can't see it. I'm running CCX version...
Hello! I have trouble with mapping tag from voice recognition result to CCX variable. Generic Recognition is succesful and in next step Get Recognition Interpretation I try to map tag data from Slots to CCX Variable. My test grammar: <?xml versi...
Hello I have some problems with create any user and login in Cisco Supervisor Desktop (CSD) Are there some tips for this issue? Thanks
Resolved! UCCX Upgrade from 11.5.x to 11.6(2)
We are planning (Linux to Linux Upgrade 11.5.1 to 11.6.2) uccx upgrade guide didnt mention anything about licensesIt just mentions ""Obtain the license file. See Unified CCX Licenses"" under the pre upgrade tasks in below doc https://www.cisco.com/c/...
