Looking for a sample UCCX Script that offers a Welcome, Please Hold, and then prompts to go to voicemail if caller does not want to stay in the queue.
Forum Posts
I created a UCCX script with call types. I get the report of every call and the option selected.Is there a way to get the report on how many times customers have selected a specific option in a day instead of showing each call?
We have a new installation of UCCX and are using the co-resident CUIC. We are not using the Cloud Connect. My understanding is that it requires a license. Since we are not using it, I want to disable the Analyzer button from the portal to prevent use...
Hi,Regarding UCCX Max Number of Executed Steps* parameter, for default it have a value of 1000 steps, i have some questions regarding that: How are steps counted on a Script if i call a subflow? Do the step count as a single step or count as many as ...
I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's? (e.g. Monthly/Quarterly/Semi-Annually/etc) For the partners out there with managed service practices, when you on board a new customer how often do...
Hi Community, I have one question regarding Call Distribution for Agents in one CSQ.We have some Agents defined that will have higher Agent Skill (7) to get Calls more often then other Agents. Wenn I check the report I see that the call distribution ...
Resolved! Finesse without desk phone
Edit:Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into...
First post, so I hope I am placing it the correct forum. I get the following error in my ErrorLog folder for my CVP app. I'm trying to find out where the full log is. Where can I find these "26 more" lines of the debug log? WW.X.YY.ZZ.159070423501...
Hello, Can anyone tell me how the built-in variable for EstimatedWaitTime is calculated in UCCE 11.6? I have setup my ACD script so that my EstimatedWaitTime Peripheral Variable is returning a value, but I can't find any documentation on how that fie...
Dear All, I installed Cisco PCCE 12.0.1 fresh installation with UCS C240 M4SX. Selected 2000 Deployment option and getting on below error. %CCBU_pool-43-thread-2-3-EXCEPTION_INFO: %[build_date=Dec 27, 2018 11:02 AM][build_type=rel][exception=com.cis...
Hello Guys , I have a problem with Cisco Finesse Agent Web Desktop, When agent try to change state from not ready to ready . Pop up error appear. That error message "CF Resource out of service". I try to stop and start CTI Service but this case still...
Resolved! Changing Script Functions
HI EveryoneCurrently our call center uses a script that when users call into the main number they hear the greeting that says. Thank you for calling the next available agent will be with you shortly, but the management wants to change how the agents ...
Resolved! Cisco CUIC permissions
I have multiple queues in my contact center solution. I don't want supervisors from one queue to be able to run reports for a queue they don't belong to. Is there anyway to restrict a users access in CUIC to only be able to select/view reports to ...
I'm trying to write a report similar to CUIC's Agent State Summary Report. I need to do some calculations and grouping that I can't do in CUIC, so I'm attempting to extract the data directly from the Informix database. Using the same stored procedure...
Hi, We are facing issue with UCCX Sub as its status and all its services shows unknown in every 20-25 days. Also it is impacting cuic real time reports as all reports shows 0 and if refreshed it shows values but within few secs again it shows 0 and...
