im checking the uccx 12 scheduler documentation but can't seem to figure out where to find it from the uccx 12 admin gui page? please how can i open it as shown in the link below https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/conta...
Dear Team, We have upgraded UCCX from 11.6 to 12.5. Post upgrade, unable to login OS admin for both Primary and Secondary Servers (Both CLI and GUI) using the same credential, but we are able to login uccx Administration page successfully. Is it a B...
Hi All I want to used CA sign for SPOG on the PCCE 12.5 follow the instruction in the documenthttps://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise/215664-implement-ca-signed-certificates-in-a-cc.html#anc42 afte...
Hi All, I don't know if any of you have found the answer to this but I am unable to find an answer to this and is really causing troubles. We implemented CCP with UCCX for chat services however when the user clicks anywhere in the webpage to continue...
I have forgot the login credentials for the uccx web administration, however i have the os administration credentials. How to retrieve the login credentialsThanks,Sreeman
Hello All, Good day to you, Quick question: is there any way i can see who(calling or called party) disconnected the call from any of the reports in CUIC? Regards,Masood
Hello, Is there any way to get rid of the decimal points in the numeric/guage view? For example, we want to show a numeric representation of how many calls are sitting in queue. It makes no sense to have a decimal point because there will never be 5....
Looking for a sample UCCX Script that offers a Welcome, Please Hold, and then prompts to go to voicemail if caller does not want to stay in the queue.
I created a UCCX script with call types. I get the report of every call and the option selected.Is there a way to get the report on how many times customers have selected a specific option in a day instead of showing each call?
We have a new installation of UCCX and are using the co-resident CUIC. We are not using the Cloud Connect. My understanding is that it requires a license. Since we are not using it, I want to disable the Analyzer button from the portal to prevent use...
Hi,Regarding UCCX Max Number of Executed Steps* parameter, for default it have a value of 1000 steps, i have some questions regarding that: How are steps counted on a Script if i call a subflow? Do the step count as a single step or count as many as ...
I wanted to inquire how often everyone is applying Windows OS Patches to their UCCE Windows VM's? (e.g. Monthly/Quarterly/Semi-Annually/etc) For the partners out there with managed service practices, when you on board a new customer how often do...
Hi Community, I have one question regarding Call Distribution for Agents in one CSQ.We have some Agents defined that will have higher Agent Skill (7) to get Calls more often then other Agents. Wenn I check the report I see that the call distribution ...
Edit:Going to simplify this, I am wanting to create a new user that can login to Jabber on the PC and pick up calls in our Finesse group without a need for a desk phone, can someone help with this? I have created a new user, they are able to log into...
First post, so I hope I am placing it the correct forum. I get the following error in my ErrorLog folder for my CVP app. I'm trying to find out where the full log is. Where can I find these "26 more" lines of the debug log? WW.X.YY.ZZ.159070423501...
