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Silent Monitor Causes finesse gadget to reload

Mortaza Rohani
Level 1
Level 1

Hello,

We are using a finesse gadget to show customer info to agents based on national code. data is passed to gadget by Enterprise variables and gadget data loads automatically when new call arrives.

The problem is when supervisor barges in the call using silent monitor, the gadget data gets empty.

It seems the finesse is considering silent monitor as new call and because of empty value of enterprise vars in Conferenced call, the gadget gets empty.

Does anyone have a solution?

Thanks.

1 Reply 1

Mortaza Rohani
Level 1
Level 1

Did anyone have a solution?

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