About Mortaza Rohani

Mortaza Rohani · 08-09-2023

Hi,Cisco CMS use a wide port range for web app clients (1024-65535).Due to the concerns of the security team, I was looking for a way to limit this range (as it was possible in CUCM), but I didn't find anything.Can anyone guide?

Mortaza Rohani · 01-16-2023

Hi,In UCCX, phone failure of agent was leading to "NOT Ready-Phone Failure" , but in CCE it causes the finesse to logout. is there any way to change the behavior in CCE?Thanks,

Mortaza Rohani · 11-20-2022

HiI have recently upgraded The expressway server to 14.2, login issues were resolved by uploading CUCM tomcat-ecdsa cert in exp-c trusted CAs but file transfer over MRA stucks in "Waiting to upload..." and nothing is raised in expc's event log.It wor...

Mortaza Rohani · 10-31-2022

Hello,In UCCX, when the agent makes an outgoing call, the state remains not ready but in CCE v.12, it changes to the Talking state.Is there a way to change the behavior of CCE in this matter?Thanks,

Mortaza Rohani · 09-11-2022

Hello,We are facing CSCvp90518 bug in CUIC-LD-IDS v12 which needs an upgrade to version 12.5 to resolve.in the CCE v12.5 compatibility matrix, CUIC v12.5 is not compatible with Finesse v12.Also if I upgrade both coresident CUIC and Finesse to v12.5,...

Mortaza Rohani · 08-09-2023

WebRTC in no longer supported starting CMS v.3which version are you using?

Mortaza Rohani · 01-16-2023

In most cases, phone failure occurs below 2 seconds, and the agent has no sense of what is going on.You changed the problem, I asked if there was a path in UCCE that existed in UCCX.

Mortaza Rohani · 01-16-2023

Even now they are not using their soft phone or hard phones. the call is made through CRM By clicking on the customer's number, and then the call is made through an HTTP trigger in UCCX.

Mortaza Rohani · 01-16-2023

We have some staff which are only making outgoing calls. when they are logged in, their activity (total calls, talking time,....) is logged in CUIC, but without finesse login, we have no tool to report their activity.Now in CCE, when a phone failure ...

Mortaza Rohani · 12-18-2022

Yes, it is useful if can be done this way.

Member Since	‎12-29-2014 12:06 AM
Date Last Visited	‎09-06-2023 12:27 AM
Posts	60
Total Helpful Votes Received	120

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User Activity

Limit CMS RTP Port range

Phone failure of agent leads to finesse logout

MFT over MRA issue after upgrading to Expressway 14.2

UCCE Agent state when making outgoing call

CUIC 12.5 compatibility with CCE 12

Re: Limit CMS RTP Port range

Re: Phone failure of agent leads to finesse logout

Re: Phone failure of agent leads to finesse logout

Re: Phone failure of agent leads to finesse logout

Re: UCCE Agent state when making outgoing call