I am working on a tool that utilizes the CCMP Resource Management Web Services API to add/remove Agents from Skill Groups and have hit a brick wall when it comes to removing Agents from an existing Skill Group. The documentation is a bit confusing on...
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New to Call Center so forgive me. I've seen the db schema but is there a related data model? Or does everyone create this from scratch? I know there will be differences between orgs but I thought it'd be a good baseline to start from if there was one...
Hi Experts. I have problem on my PCCE deployment, i stuck on the step 31 (System Inventory Creation). On the logs i have error : 0000000648: 192.168.69.13: Sep 05 2018 14:20:16.524 +0700: %CCBU_pool-1-thread-12-Infrastructure-2660-6-REST_API_INFO...
UCCX subscriber server is showing below error after going through a non gracefull shutdown. Looks like the network interface is not coming up but services are fine. error screen shots are attached. Any idea what to check, TAC suggested to go ahead wi...
Good Day Everyone. We have few clarifications on the UCCX 12 .5 SU1 and would be most grateful for your advice. 1. WebChat Queue - We need to collect the email from the customers in the chat form and be able to email the chat transcript at the end o...
As we continue to follow Covid restrictions, we are unable to sit a new hire with a veteran for side by side training. We are hiring 5 new reps and will need to conduct virtual side by sides. The issue I need some help on is the new hire will not be...
Hi all, I installed UCCX 12.5(1) SU1 for the first time and get a Finesse Gadget witch is not "configured".I also did not find any configuration guide where I can see how it must be configured. In the Finesse Desktop Layout I find the following confi...
Does anyone know if doing an in place upgrade from uccx 12.0 to 12.5.1SU1 requires a new license file. Since I'm not changing any host parameters i'm assuming that License mac will stay the same. So does the existing 12.0 license work with 12.5? I'...
The app button on the phone for Finesse just says Host not Found. we can ping them both by IP and name. It just seems something from Call Manager isn’t finding them.
Hello,We are using a finesse gadget to show customer info to agents based on national code. data is passed to gadget by Enterprise variables and gadget data loads automatically when new call arrives.The problem is when supervisor barges in the call u...
Hello, I need help when I click the answer button in Finesse it shows lost connection and error comes up Error Cannot perform operation. Error Code HTTP-0 while my Cisco IP communicator showing UCM down,features disabled.My network connection is ok a...
please I have ccx 12.5 where I installed a subscriber by mistake without knowing that I don't have a license for it. Now im getting license compliance issue for "CCX permium warm standby 12.5" even after I removed the subscriber and restarted the pub...
I have implemented a Post Call Survey but I am struggling to map the survey results to the TCD table. The PCS is executed from a VXML app fine and, once completed, it passes the survey results to ICM which are then mapped to PV10 and CED before relea...
Good morning.I am wanting to see the possibility of deleting values that are no longer used for filtering reports.Viewing this is done from Value list - Inside collections.I take an example of the applications created, where I have several that were ...
Hello all, I faced an issue which should blocked by the system - I thought.Customer run UCCX 11.6 and reported issues with call distribution at a specific CSQ.Now I see, there are 2 CSQ´s which have exact the same name - please see attached screensho...
