I want to display some information on call ringing with respect to inbound and outbound call I have used https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ScreenPopSampleGadget but it is displaying my content on call recieved but i want ...
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AHT with Not Ready Codes - PCCE 11.6My call center has Cisco PCCE 11.6 with Finesse. We make a lot of outbound calls so we are unable to use After Call Work (ACW), as designed. The ACW timer is set to 12 seconds and if more time is needed, which is ...
Resolved! Transfer a direct call
I am using uccx 11.6 getting problem to code transfer call action i tried to use https://github.com/CiscoDevNet/finesse-sample-code/tree/master/ClickToCallSampleGadget api but unfortunately it is a consult call api i want to directly transfer my cal...
I'm working on a new script that pulls customer information and multiple databases have to be queried to get the data. However my query is failing to pull any data and I'm not sure why. Do I need to have my connection string include both databases? I...
Resolved! Is UCCX 12.5.1 SU1 ready for production?
I want to get the new UCCX Release 12.5 SU1 with Agents' Shared Extension feature deployed ASAP. Now that 12.5.1 SU1 has been out a couple weeks has anyone had a problem upgrading to this? Any pitfalls to be aware of?
Hi there, a simple question (got couple more but as these are not related will post in new threads for clarity) been digging through dosc and other online resources but could not find any answer at all.In our environment (we're talking here thousa...
Resolved! UCCx 11.6 Compatibility with CUCM 12.5
Is 11.6 compatible with CUCM 12.5 SU3?Planning on upgrading existing CUCM cluster from 11.5 to 12.5 SU3 and wanted to confirm if I needed to upgrade UCCX as well. Based on the compatibility matrix it appears as though it's confirmed with 12.5(1). UCC...
Hello Team, Is there any report we can pull for the calls missed during off business hours/Holidays. Can we configure any script to capture customer contacts who called during off business hours/Holidays and then get these details in excel sheet.
I have uccx 8.5 , I have upgraded my cucm from 9.1.1 to 9.1.2 and I did a certificate regen on cucm for tomcat and ipsec.pem , but afterward I started getting this message " the cisco jitapi client version are inconsistent , please go to cisco jitapi...
Anyone know an easy way to allow an agent to modify the value of a call variable through Finesse? I know 2Ring has a gadget that does this, but I was wondering if there is anything out there that can be implemented without having to go buy something...
Hi all, Are there any differences in the JTAPI interface solution between CUCM 12.5 and CUCM 10.5?And if something has changed, where can I read about it? We are using CUCM 12.5 in our testinh environment and the customer is using CUCM 10.5 and we wo...
Requirement Description:5 members belong to a Hunt Group where they receive calls during business hours. However, post business hours, each member of the HG need to have the flexibility to Call forward to their Mobile numbers. Basically, one of the m...
Good morning Cisco Community wonder if you might be able to help. We have had a recently installed New Cisco Phone system with finesse and Jabber installed, we have Cisco Unified Intelligence Center 12.5 installed. I look after out monthly reports...
Resolved! How to know caller pass from IVR
Hi I have question about if we have CUCM and CCX(IVR), And one of IVR menu routing caller to hunt group. How to know what caller press IVR menu? if my hunt list using to much other IVR incoming. Thx
Hi In a lab I am setting up an UCCX outbound Agent based predictive campaignThe contacts are uploaded and the agent goes in a reserved state and the call is made and the remote phone is ringingBut when we pickup the remote phone, the agent never gets...
