04-14-2008 10:54 AM - edited 03-14-2019 02:05 AM
One of our supervisor does the silent monitoring, they can hear the agent fine, but they cannot hear the PSTN caller fine. Anyideas on how we could troubleshoot this?
04-14-2008 12:58 PM
The more info the questioners add, the better chance the answer will be provided.
* What Cisco Contact Center technology? (UCCE, UCCX)
* What desktop? (CAD, CTIOS, etc)
* What type of monitoring? (CAD server-based, WinPCAP client-based, CUCM built-in bridge)
Regards,
Geoff
04-14-2008 03:03 PM
Geoff:
It is UCCX
CAD Version is 6.4
I am not sure which type of monitoring it is
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide