11-10-2008 02:29 PM - edited 03-14-2019 03:13 AM
Any one knows why we can monitor some agents and not all. Even if they are on the same LAN. We are running CM 6.0.
11-10-2008 06:23 PM
If you are using CCM Based Monitoring there are several items to check in Call Manager
PC Port
Span to PC Port
Enabled PC port
Check the monitoring Calling Search Space on the Line.
11-11-2008 07:17 AM
I'm using CAD from IPCC is that the same?
11-10-2008 08:02 PM
Also check advertise G722 on the phone in CCM. This will over ride your region settings.
11-17-2008 01:20 PM
On the desktops that you are unable to monitor, go to C:\Program Files\Cisco\Desktop\bin and run the postinstall.exe. After selecting the CAD server to configure, go to the " Voip Monitor Service". Make sure that the correct IP address is showing up for the nic adapter. I had an issue after a CAD upgrade where CAD was binding to the wrong IP address thus causing an error when you try to silent monitor.
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