Contact Center

HiI am trying to create 150 CTI ports via CTI control group, it wont create CTI ports on CCM. However, if I try to add one by one it works. Same thing happens when I try to add trigger for an application. There is no existing CTI ports or RP in CCM.A...

Hi,What is the max. size & length of a media file that support in the IPCCE environment. All the IPCC components are in a single location.Kindly help me.Thanks,Zinan

Hi,experts,I am working for a client which needs to setup a call center with 20 staff. There is a phone number list with over 10,000 numbers. These numbers need to be dialed automatically(by scripts or some other tools else???) and the call will be a...

I'm running IPCC Express 4.05 and would like to be able to log all agents out at a certain time 6pm. A lot of times the agents stay logged in, and calls do not roll to my answering service. Is there a way to force this to happen in my script?

In the ICM 7.2 / IPIVR 5.X / CCM 6.X scenario we are using a translation route with 6 DNIS numbers in the translation DNIS pool to use IPIVR for get digits and queue-ing.Does translation use the first one always? I have not seen it using the second o...

Hi!I call the trigger number and a welcome prompt is displayed but after that the call is not distributed to any agent phone even though the scrip tells so.What could be the problem?Thanks,Ana

I am preparing the document for ICM shutdown procedure as per the customer request. Attaching the document which I have downloaded for the reference. I need to know that on PG server, in what sequence do I need to stop the ICM services? Can I stop al...

Is there any specific startup / shutdown procedure for CRS application?

Hi,I have again rebuild/install my Lab IPCC servers. I have so far configure the ICM/CVP/CCM with below mention configuration.Following are the basic configuration parameters.-----------------------------------------ICM services are up and running.20...

We have a customer using UCCX 5.0 to deliver call center services to over 200 unique customers. Currently, they are using a custom application to generate monthly billing reports, but have recently voiced interest in a more robust application.I have...

Version: IPCC express 4.04I have a script where the first step is a simple IVR which diverts calls to the correct number, if no option is selected the call moves to a Select resource step. How can I report on the number of calls that press option 1 o...

I know there is a command somewhere to find out how many agent/supervisor licenses are in use at that point in time, does anyone know what the command is? I thought it was Licenseadmin.exe but that doesn't look right

We are running into an issue with IPCC Ent Outbound Campaigns. I need to figure out how to add files to the dialer so more numbers can be sent out at a time. It was limiting me to 40 - 50 numbers only at a time. Any assistance would be appreciated. O...

I have CRS 4.0.5 PRemium license. I want to have an option for costumers leave a voice message if no agent is logged in.My question is:Can I record a prompt with voice message of costumer and then send by e-mail. Is this reliable?ThanksBest Regards