Contact Center

Heloo,Why i can't do conference blind transfer to a IVR?

I am looking for some information on TTS requirements. What we want to do is play back information to a caller after this information is populated into variables from DB Read and DB Get steps. The information will consist of account numbers, dollar...

How can I convert a Double to String variable?

Hi we have a CRS 4.0.(5)SR2 cluster consisting of 1st and 2nd node. The First node is at the head office whereas the second node is at the DR Office. There are around 100 agents in the HO and abt 20 agents at the DR location. Now there is an OPtic fi...

The UCCX matrix lists 2003.1(4a) as the latest supported UCCX 7.0(1) SR1 OS, but I can't find a download for it.We are currently running OS 2003.1.1 and want to be on current OS. But it seems the software download section on Cisco.com only goes up to...

hi i have a confusion does CRS 4.0.(5)SR2 supports IP communicator ? I cant understand what has been written in the following document http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx...

I ordered a single license of WIM to set it up in the lab and the license shipped successfully after much waiting. Once I got the envelopes, there was no software install disks. I proceeded to look out in the Downloads and only saw the upgrades avail...

Hi,on Sunday I have to upgrade a CUCCX 5.01 standalone server to a failover/high availabililty cluster. Has anyone experiences with them?I have 2 QuestionsIs it possible to backup the data from the standalone version and put it in the high availabili...

I have a request to build a script that allows for a call while queued to perform certain functions. If at any time, they choose to be back in the queue, that they keep there place in line. This way they never loose there place in queue and allows ...

Hi,We have an IPCC 6.0 environment with a duplexed Rogger and a AW HDS. The AW HDS work fine in real-time-feed but the "Replication" process displayed the error above:"16:05:02 Connection To Server Broken on geoeurrgra using port 40026.16:05:12 Synch...

In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The...

Hi,We are planning to test something in our labs with SIP Custom header. The environment consists of Cisco Call Manager & ICM. Would like to check if the custom SIP header that`s passed on from our application through the CCM could be retrieved in th...

Imaging this scenario,This is Callmanager 4.2.3, IPCC-E 7.1.4, and CVP 3.1.Agent phone in region A calls into CVP through a GK trunk with MTP enabled that is in region B. The codec between these sites is G729. The call succeeds by utilizing an availa...

Hello all,,I am in the middle of IPCC enterprise 7.5.1 installation. I am using IP/IVR 7.0 from the NFR kit. I got some licenses for it but they are not ICM subsystem licenses. Any idea how I can get those so that I get Subsystem > ICM option and can...