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Enthusiast

Re: Social Miner UCCX Chat agent availability

Hi - any update on the target release for this functionality - EWT for Chat agents?  I do not see it in the 11.6 Priorities.

Thanks

Carolyn

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Cisco Employee

Re: Social Miner UCCX Chat agent availability

Hi Carolyn,

This is coming post 11.6, we plan to provide position in queue or EWT which is yet to be finalised.

One key enhancement that is coming in 11.6 is defining Business hours for Chat which lets customer know the chat unavailability via the chat widget.

Regards,

Ratish

Enthusiast

Re: Social Miner UCCX Chat agent availability

I honestly can't believe that this wasn't done right when the chat was released. The webex chat had nice features like that already. I will be at Cisco Live on Monday. Hopefully you will have some additional announcements with this product.

Thanks.

Cisco Employee

Re: Social Miner UCCX Chat agent availability

We are developing agent availability or EWT for chat agents as api which can be used for this purpose, this is planned to be addressed post 11.5.

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