Some Agents randomly goes to Not Ready State after some time

[djshahzad]

I have IPCC setup with: ICM 4.6.2 SR1, JTAPI 1.3(1.31), MS SQL 7.0 SP3, CCM 3.2(2c) SPH, IVR 2.2(5) SPB, BAT 4.3(1) - Some of my agents goes to Not Ready state automatically, the problem is not limited to a single agent it occours randomly.

I have uninstall the Agent's desktop software and re-installed it but it did'nt work.

Please let me know the solution.

[thierry.berwart_2]

Hi,

I cannot find the PIM Process log, can you help me to find it ?

What is this process ?

Thanks you in advance

Thierry

[thierry.berwart_2]

Hi,

I think I found the solution ...

(thanks to Cisco TAC)

On the CRS Server, launch the JTAPI Update Tool in -> Start -> Cisco CRA Administrator.

Enter the Callmanager infos (name,login,password) and the tool will check if the JTAPI version on the callmananger is the same than on the CRS Server.

If they are different, the tool can update the version.

Restart the server and relaunch the Cisco Agent Desktop.

Thierry

[jaywydra]

Is this something that can be run during production or will it cause downtime?

Thanks,

[jaywydra]

Is this something that can be run during production or will it cause downtime?

Thanks,

[thierry.berwart_2]

Hi,

No you must reboot the server after the update, so it's better to do this after the working hours

Thierry