strange question, starting an ICM script without a call

[c.fotia]

In a IPCC environment with ICM 6, CCM 3.3, E-Mail Manager 5 we have developed some script that can be started calling a number in the IP phone (all is configured, CTI Route Point, Call type...).

There is a way in some manner to call a ICM script without calling a number, something like a "phantom call"? In a Multichannel environment with mail, and call there is some type of Media Routing configuration for calling a script without a voice call?

I know this is a strange question and thanks in dvance for all help

Claudio

[sali1]

Hi,

I am not sure if I understood your problem very well. But there is a Tool in the AW which is called "Call Tracer" that will simulate a voice call for your ICM system. So basically you would see and test the call flow while you are writing your scripts without making a real inbound call to your ICM script.

Thanks

Syed Shahzad Ali