Contact Center

Hi All,I would like to write an Enterprise data in a text file on the Agent workstation when this one answers a new incoming call?Thanks,;-Donatien

I find that there's no data populating from Feb21st in the CDR Database in CCM 4.0 which I am using.Need help.

Is there any traffic between pc agent and CCM? Customer try to block the unnecessary traffic from the data network to avvid servers. They have pc agent, and I know agent need to talk to IPCC but how about with CCM? I guess no, want to get a confirmat...

Is there a standard report that captures this information. IPCC Express 3.1(2)

I'm seeing the "Call.transferFailed" message pretty regularly and have not been able to figure out why it is appearing. I've heard reports of some callers being dropped at the time that an agent's phone should be ringing and I've also had some repor...

We have recently upgraded our IPCC Express from 3.1 to 3.2(1)sr1. Our on demand recording no longer appears to work. The error received on the Enhanced Supervisor Desktop is as follows:"Supervisor has failed to start voice monitor on the device: xx...

Scenario: Central office-CCM,IVR; Branch -R1760.Is't possible for calls from Branch PSTN use IVR script with .wav files placed at branch router?

I can't seem to find any way to do the following. Maybe someone can provide some insight.I'd like to set the No Answer forward on a few lines to go to a route point which routes to IPCC. If there are no agents available in this small queue I would li...

Has any one already installed and implemented this.Any refernce to documentation or trainign will be appreciated.

i have a Callmanager 4.0(2a) and a CRA 3.5(3)i,ve checked cisco site and these version are supported but the JTAPI Subsystem is out of service also the username and the password are correct and i,ve checked CTI application usePlease Advice 216: Apr 1...

Hi,I am planning to implement ISN / CVP in the lab scenario. After going through the product description/config giude, I am very much confused , how to go about it, I am totally clue less where to start from. Any guidance please ....Thanks in advance...

Hi All!I'm struggling with the following problem. I have a script in CRA which should call an external java class written by me. I've created a "Java Type" variable with null value.I can call the costructor of my java class. It executes, but it looks...

My question is quite simple: is it absolutely necessary to stop Cisco ICM services when installing Windows 2000 hotfixes/security patches?In my humble opinion: no. My manager argues yes, we should, since installing any Windows hotfix requires shuttin...

I am setting up IPCC Express Enhanced v 3.5 with 10 agent license setup.I am trying to install agents with IP Softphone.The system allows the first agent to be log in to CAD. But the subsequesnt agents attached to softphone cannot log in to CAD. I a...