08-18-2016 12:50 PM
In finesse, can i give an existing Supervisor on a team permission to assign an agent on the same team to the supervisor role, as needed?
Basically if she is out, she wants to make one of the staff a supervisor to cover for her. We do not want to continually have to log in and assign their staff on a day to day basis.
Thank you!
Solved! Go to Solution.
08-18-2016 02:01 PM
Hi Matt,
Unfortunately not. Supervisors do not have the ability to add more supervisors to the team they are supervising. During the team creation process, the admin CAN add a secondary supervisor, but that also means that when that secondary supervisor logs into the Finesse desktop, they will have the supervisor view (with the team performance gadget).
Thanx,
Denise
08-18-2016 02:01 PM
Hi Matt,
Unfortunately not. Supervisors do not have the ability to add more supervisors to the team they are supervising. During the team creation process, the admin CAN add a secondary supervisor, but that also means that when that secondary supervisor logs into the Finesse desktop, they will have the supervisor view (with the team performance gadget).
Thanx,
Denise
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