Supervisor voice monitering.

[renji joy]

Hi All.

we have faing one issue in Super visor voice monitering,monitering is working but some echo problems also some times one way voice only coming ,we are using uccx 8.0.2 Su4.

Thnaks&Regards

Renji

[Gajanan Pande]

Renji,

Are you using one of the Tested NICs as mentioned in the doc below ?

http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps14/prod_system_requirements0900aecd800e3149.pdf

GP.

[anchoudh]

Hi Renji,

Please refer the section "Speech is garbled" in the below troubleshooting guide and the workarounds mentioned to oversome it.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/non_release_docs/voip-mon-troubleshooting.pdf

Hope it helps,

Anand

[renji joy]

Hello Team,

But earlier it's working fine

Thanks.