10-18-2007 08:38 AM - edited 03-14-2019 01:26 AM
Hi,
I will deploy a CC with Parent Child model and I want to use CVP also. In my model I will deploy parent, child one (System IPCC) and child two (also System IPCC) to different geographic three locations. The question is how I will use the CVP for failover senarios. I have studied some depleyment models but these models say you have to use CVP on parent side. Can I use the CVP at client sides.
Regards...
Solved! Go to Solution.
10-19-2007 12:19 AM
Hi,
You can not use CVP at client sides because System IPCC only supports Cisco IP/IVR (5 IPIVRs) as queue point or self-services applications, not CVP.
So you can only deploy CVP on the parent IPCC.
Hope this helps,
Juan Luis
10-19-2007 12:19 AM
Hi,
You can not use CVP at client sides because System IPCC only supports Cisco IP/IVR (5 IPIVRs) as queue point or self-services applications, not CVP.
So you can only deploy CVP on the parent IPCC.
Hope this helps,
Juan Luis
10-21-2007 12:53 PM
As an FYI, be careful with Parent/Child. If you intend to deploy multi-channel, you have to implement multi-channel at each child so it gets costly.
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