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system ipcc enterprise

Hi,

What is the system IPCC enterprise ? and when to use it ? and what is the difference between it and UCCE ?

Thanks

1 Reply 1

Deepak Rawat
Cisco Employee
Cisco Employee

System IPCCE is a scaled down version of IPCCE commonly known as UCCE in modern world now. It was introduced for the first time in version 7 and I even don't recall that it is in use anymore with the later verions of UCCE or was even supported/allowed with UCCE versions post 7.x.

Packaged CCE is there now that gives you almost all the features as of UCCE with a upper limit of 1000 agents if someone does not want to go for a full blown UCCE system

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/release/notes/icme70rn.pdf

Regards

Deepak