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Hi, I am using UCCX 10.6. In CUIC, i have given access to agents for Abandoned Call Detail Report. Once the permission is set, i logged in as an agent and tested it successfully. But when i login as agent the next day, the permission i have set is g...

Hi, We have UCCE 8.0 Set up, for some of the Agents the Not ready event reason codes are showing as 1-6 in Agent Event Details table. This only to the Not Ready state (i.e.) In event im seeing 3 and Reason Code is any single number between 1-6.  Whe...

Cisco Unified CCX Administration System version: 10.6.1.10000-39 Cisco Unified CCX Premium License Hi all, I have a customer who wants a script that he will be able to run specific reports on. People will be calling for three issues. (1) For billin...

Hi, What is the system IPCC enterprise ? and when to use it ? and what is the difference between it and UCCE ? Thanks

I'm not sure where I got that RHEL 6 was UCOS 10.x, but I can't find any documentation supporting that across all devices (Finesse, CUIC, UCM, etc.). I'm hoping someone has run across a document which states what Red Hat version is the basis for each...

Hello, I need to configure the Extension Mobility in QM 10.5, I have a Vague idea regarding regarding this. How can I achieve the Calls to be recorded using Extension Mobility? I was searching and found the link shared below (but the link is for QM 8...

Hi , We are currently using 10.5 UCCE . I found that the HDS DB does not have any Config data such as Agent , Skill_Group , Queue etc. All other historical data such as Agent_Interval etc are present Is this expected ? CUIC seems to be failing to ge...

Hi, I would like to create a step in the script for the user to enter digits (6 digit number) and match it with the XML file I have stored on the UCCX document management folder in en_GB subfolder and to give the details of that code on the CAD. I w...

Hi, UCCX Publisher is down, how long before UCCX Subscriber loses its time since NTP is unsync. We had a situation whereby UCCX Publisher was down for a few weeks, only after a few weeks.. And due to some hardware issue we were unable to bring the ...

Hi, I am new to UCCE enoirnment and i am trying to get head around things. I need some light on: 1. ECC variables. Are they defined per script or globally. 2. I read there are 27 ECC variables. Are they for CVP or generally. 3. How are ECC variable...

Hi, I have UCCE 11, CUCM 9 and Finesse 11. I am trying to setup Mobile Agent so that Agent can use his/her mobile phone to login to Finnese. I have configured everything as per following guide. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_...

  We upgraded a recent client from UCCX 8.X to UCCX 10.X. By default we deployed CAD as agents were not trained for Finesse yet.   Will be rolling out a plan for Finesse in a month.   Would like to know if we can run both CAD and Finesse together and...

I'm upgrading from UCCE 8.5 to 10.5. I have all the systems configured in the 10.5 and everything works as planned. I would like to import the HDS and Logger data from 8.5 to 10.5 and i was wondering if there is anything i should be cautions off if i...