Task Routing Status Monitoring

[kpickard]

How many simultaneous XMPP connections will Social Miner support for monitoring the status of task routing tasks?

Also are there any API limits (e.g. calls/minute) if using API calls to monitor the status of task routing tasks?

[kpickard]

Does anyone have an answer for this?

[kpickard]

BTW dekwan I received a posting from you that does not appear on this thread so not sure that Shantanu has seen it. When I go to the link for the posting (below) it is not found.

https://communities.cisco.com/message/251127#251127

[snandi]

Hi Kevin

Apologies for the delay - blaming it on travel.

There is no imposed limit on number of simultaneous XMPP connections with SocialMiner to support the monitoring of injected tasks. And things should work as long as number of events for monitoring are within reasonable limits for the max of 15K tasks per hour.

Similarly for polling via APIs, there is no imposed limit.

Clearly the XMPP events/notifications method works well for volumes more than the minimum.

Let us know if more questions.

Regards