Contact Center

we have 2 agents that primarily make outbound calls, so they are in not-ready status most of the time.Is there a way for them to make calls when they are in ready state or is there a way for the system to put them in ready state again after their cal...

How many simultaneous XMPP connections will Social Miner support for monitoring the status of task routing tasks?Also are there any API limits (e.g. calls/minute) if using API calls to monitor the status of task routing tasks?

I have an IVR app in Server A, Server A can access Server B, the audio file is on the Server B on port 8099.  In server A, if I open the file in IE, it can download the file and play the file. But once come into IVR, IVR cannot play the audio file an...

Hi,i have logged into pidgin and after trying to login into agent login panel. it is not signing in showing below error on web page"Sign-in is taking too long. Please sign out and sign in again.."In pidgin console showing below error message<message ...

We are using Call Studio 10.5In my IVR flow, it should be playing welcome message, then ask user for input the credit card number, then ask web service to retrieve the data (DOB, status, etc.), but when I look at the log (The log is in the attched fi...

I'd like to use the Studio Stand Alone Builder app to compile (Deploy) multiple Studio apps, but I don't see the SAB folder in the CallStudio 10.5 or  11.0 directories. Can someone supply them?

Hi,Where i can look for functions that i can use In Formula Fields?OrI need a function that calculates the week of year based on date Field. Also i extract from a Date Field  "22-03-17"   the year and month  and .Regards

You can create a custom Value List, e.g.ID     VALUE1     Blah12     Blah23     Blah3You can create a Report Definition that has an field  (which would be an ID value) linked to the Value List.But I want the report data output to show the Value rathe...

HI,CUIC 11.0 report: formula field return 'ERR' when dividing two fields ${Field1} / ${Field2} how to avoid this? regards,Michael Sagi

For people looking for a better example of a sample gadget for screen pop.GitHub -- open sourceGadget Link